Shipping Delays (shows as Label Created or Pre-shipment)
– Canada Post (Canada Domestic & International Vials) – 1-3 weeks
If tracking shows as label created for 2 weeks we’ll reship no questions asked. These delays are due to carriers not scanning in packages on time, not us delaying package drop-off. For Canada Post we have heard reports of people getting packages without tracking updating at all.

Before submitting a support request: Please read the FAQ. If something is wrong with your package or you haven’t gotten it, read the Tracking/Reship Policy. If you are having issues buying or sending crypto to us, read the Payment Guide.

If you did not get a confirmation of your order via email within a day of placing your order, reach out ASAP since your order was likely cancelled.

Please wait 14 days before contacting us about orders which have not shown up. We send out package tracking automatically via email.

We aim to respond to support inquiries within 3 business days. If you did not get a response from us, please check your spam.