Response Time – For issues relating to Canadapost, International (excluding US-UK orders) we are still behind and are working to fix issues regarding it.

Before submitting a support request: Please read the FAQ. If something is wrong with your package or you haven’t gotten it, read the Tracking/Reship Policy. If you are having issues buying or sending crypto to us, read the Payment Guide.

If you did not get a confirmation of your order via email within a day of placing your order, reach out ASAP since your order was likely cancelled.

Please wait 7 days before contacting us about orders which have not received a tracking email.

We aim to respond to support inquiries within 7 business days. If you did not get a response from us, please check your spam. When you receive a response, please respond to the email instead of creating a new ticket