Order Confirmation

If you don’t get an order confirmation within a day of submitting your payment, it means your order didn’t go through and likely expired. Please email us so we can mark your order as paid.

Tracking

We automatically mail out tracking within a day or two of dropping off your package. Please do not email us for tracking unless it has been two weeks since you placed your order and you have not gotten a tracking number emailed to you.

Reships

We will reship packages IF:

1. The product is seized/returned/destroyed by customs.
2. The product is lost in the mail.
3. The product arrives damaged/defective and you provide a photo of damaged product.
4. Product(s) are missing from the package and you provide us a video where you show you opening the (not previously opened) package.

We will NOT reship packages if:

1. The package is returned to sender due to you not using your legal name on the package (“addresse unknown”).
2. You claim an item is missing from the package but are unable to provide us video evidence of the item being missing.
3. Your package shows as delivered in tracking and you claim the package was lost in the mail.
4. Your package was returned to sender due to an incorrect/outdated/vacant address.
5. We have already reshipped the order once. (Only one reship per order.)

Returns

We cannot accept return packages under any circumstance. Do not return packages to the address on the package, it will result in the package being lost. (You will not get a refund or reship if you return a package to sender after it shows as delivered in tracking.)

Refunds

We will refund orders if you request cancellation and the order hasn’t shipped yet. We will NOT refund an order if we have shipped out a package, even if it is eligible for reship, except in exceptional circumstances by our discretion ONLY.