Before submitting a support request: For people who haven’t ordered yet, please read the FAQ. If you have already ordered, please read the Tracking/Reship Policy. If you are having issues buying or sending crypto to us, read the Payment Guide.

If you did not get a confirmation of your order via email within a day of placing your order, reach out ASAP since your order was likely cancelled.

Please wait 14 days before contacting us about orders which have not shown up. We send out package tracking automatically via email.

We aim to respond to support inquiries within 2 business days. If you did not get a response from us, please check your spam.